PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE. Union Enterprises is owned and operated by Union Holdings Limited. By using this site, users acknowledge and agree the Terms and Conditions. If the user does not accept the Terms and Conditions, please do not use the site.
Copyright:
Unless otherwise stated, all copyright and any other rights in all content, information or materials included in all pages of this website, including without limitation all texts and images and their arrangement, are owned by the Union Enterprises.
Union Enterprises grants permission to browse, display, download and print materials on this website in its original format for non-commercial use only. All other uses are prohibited unless specific prior consent is obtained from Union Enterprises.
Disclaimer:
The information contained in the website and any hyperlinked website included therein is provided for general information purposes only. You are encouraged to conduct your own enquiries to verify any particular item of information provided on this website. We accept no responsibility for any error or omission in such information.
Price displayed on this website may be different from the final total amount. If necessary, our customer service representatives will confirm the most updated price with you before delivery and payment.
Information collection and use
Union Enterprises is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We will only use the information that we collect about you lawfully.
We collect information about you for the purpose of carrying on the company’s business, including the sales of products and services online.
The type of information we may request and then store includes:
- your personal information (name, gender, lifestyles…)
- address (office address, delivery address..)
- contact details (email, phone, mobile, fax…)
- payment details
Promotion
1. All promotions are available for ordering on www.union.com.hk only.
2. Promotional offer while stock lasts.
3. Promotion cannot be redeemed for cash
4. Union Enterprises reserve the right to amend the terms and conditions without prior notice.
5. All disputes about the promotion will subject to final decision of Union Enterprises.
Union Dollar
1. Bonus point redemption program is applicable for members order on web and not applicable for *contract customers of Union Enterprises.
2. All stock and gift items offered under this program are available while stock lasts
3. Bonus point cannot be redeemed for cash
4. Once the redemption order is accepted, bonus point will be deducted from member accounts directly.
5. If the redemption order(s) from members is rejected (ie. Insufficient bonus point in exchange for gift items) , members will be informed separately
6. Bonus points accrued to a member’s account cannot be transferred or combined with any other account, even if such account belongs to the same registered member
7. For any cancelled order on whatsoever reasons, bonus point earned will be automatically deducted from member account directly
8. All earned bonus point will be valid for 12 months only. Expired bonus point will be deducted from member account and will not be notified.
9. Once the redemption order is accepted, it cannot be changed, cancelled or refunded.
10. Once the redemption order is accepted, members will be notified within one to two weeks for collection of gift or stock items.
11. Any abuse relating to the redemption orders may result in the forfeiture of bonus point earned and cancellation of member web accounts.
12. All products, gifts, cash coupons offered under bonus scheme are directly supplied to the customer by designated merchants who are responsible for all related obligations and liabilities
13. Union Enterprises reserves the right to revise the terms and conditions herein and the bonus points required for redemption of stock/gift items from time to time
14. All disputes under the bonus point redemption program will subject to final decision of Union Enterprises.
*Contract customers have already entitled for special offers from Union Enterprises and cannot enjoy the bonus point redemption gift concurrently. If you are interested in becoming a contract customer, please contact our sales hotline at 2395-4281
Your Right
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it.
About Cookies
Our website will send a “cookie” to your computer. This allows us to recognise your computer when you revisit our website. We may use the cookie information to compile useful statistics for general analysis. You can erase or block this information by changing the settings on your computer.
Enquiries
Should you have any enquiries concerning our Terms and Conditions, please feel free to contact us. The address is as follows:
Union Enterprises
Unit C, 19/F, Roxy Industrial Centre,
41-49 Kwai Cheong Road,
Kwai Chung, Hong Kong
Email Address: eorder@union.com.hk
Removal Service Terms and Conditions
1. Applicable conditions | Customers who purchase regulated electrical appliances, including air conditioners, washing machines and refrigerators, as specified in the Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances (only applicable to the same type of regulated electrical appliances Note 1). |
2. Location | Any premises in Hong Kong. |
3. When to make request | (a) Inform sales when a customer order the product; or (b) Customers can request removal service by calling us at 23954281 within 3 days after the transaction. Late request will be deemed as no requests for the removal service. |
4. Timing of the removal service | (a) Under normal circumstances, 3 working days are required for arranging the removal service. (b) The old items at the customers’ designated locations will be removed on the date specified by the customers. (c) No removal service is available on Sundays and public holidays. |
5. Remarks | (a) The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement. (b) The old items will not be returned once collected. (c) The old items must stand-alone and be freed from other connections or obstacles. (d) If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers. (e) Customers shall give no less than 2 working days' notice in respect of any request for change of delivery time, date and/or place. (f) In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled. (g) The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors. (h) All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486). (i) In case of any disputes, the decision of the company shall be final. |
Note 1
Air conditioners | - including single package type and split type air conditioners, air-cooled or air heated (or both), with a rated cooling capacity not exceeding 7.5 kilowatts (3HP). |
Washing machines | - with a rated washing capacity not exceeding 10 kg . |
Refrigerators | - with a total storage volume not exceeding 500 liters. |
Televisions | - the size of its display screen not exceeding 100 inches (measured diagonally) |
Computers | - generally including personal computer, desktop computer, tablet computer, laptop computer and notebook computer. |
Printers | - not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanner is nevertheless regarded as a printer. |
Scanners | - not exceeding 30 kg. |
Monitors | - not having the function of storing electronic data or computing, the size of the display screen is not smaller than 5.5 inches (measured diagonally) but not exceeding 100 inches (measured diagonally). |